Here is the comment that I just added to the ticket "I called this evening and spoke to a gentleman who stated that I have nothing to worry about. >I called DJI once again when I got home from work and after a considerable amount of time on hold, I spoke with a different man, Who said that a replacement was to ship out Tuesday.
>I checked in on it later to see a label had been added that said, " Moving through the process queue since 3 hours 37 minutes" What does that mean? Is a replacement battery on the way? I added another statement, "I see this ticket has been closed. >This morning, I check in on the ticket to see that is has been closed. >Two days later, (1 day ago), I added a question, "Any updates? I have provided all that was asked of me.". >Four days later, (3 days ago), I attached all of it again to the ticket and sent it all to them again in a forwarded email along with a short statement, "Here they are once again." jpgs and attached them to the ticket as well. pdf not be opened at the 'freshdesk'?) DJI, purveyour of technology? >The following day, he sent me another email requesting the same things. He also suggested I utilize the live chat feature for swifter service!! I told him how that had gone!! pdf with images of all he asked for plus screen shots showing the # of charges & serial number. He emailed me a request, to which I attached a.
>The next evening, I called DJI and after a considerable amount of time on hold, I spoke with a man who said he could process the matter, but he needed more pictures that show the serial number and copy of proof of purchase. I was told then that the chat team is in China and the California office handles USA matters, so please call them. First question chatter had was what country am I in. >After 3 days I tried the live chat thing to check on it. So, I have been patiently looking in on my " roblem report" ticket.